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My banking account is now frozen, and I have no answers why; except I was told to reboot my computer! I had the fun sucked out of this experience due to how crazy the amount you bet is 18 times more than the winning "bet" amount, and then the live chat person who seemed to lazy or tired to read and follow the chat conversation.
Now I have to wait two hours in order to call my bank, and then the BBB because it is not normal for a banking account to seize after making a "purchase", unless they suspect fraud!!!
I will never be back, nor will I recommend to family or friends, but maybe someone who needs to be screwed with in a way these online casinos seem to enjoy to.
We are the idiots who play, who in turn have to deal with the idiots replying to us in the live chat; so I guess in a way it is a win-win after all.
Hi Gamers! I'm very frustated about the stories that have been written here! My experience with the group is good!
You have to wait up to 4 weeks for your money, that's right, but I think, they offer the best bonuses of all!!! Total crap casino.
I was lured in with their bonuses. It says no rules apply so I assumed that is exactly as it meant. I tried contacting Cindy at her email address but she never responded.
Refund my original deposits, send me my original withdrawal or I will find a way to get my money back. Stay away. This casino is a cheat. Total Fraud.
Don't waste your time and money! I think you guys are crooks that should be banned. I want my damn money and I want it now.
I was approved on Dec 1 it is now Dec 16 and i won this money the last month waited your 7 to 10 business days to get my withdraw approved, then you guys told me 7 to 10 days to send it out it is the 11th day and still not sent.
You know I am pissed. I am not some little pee on you can screw over. Well so much for COOLCAT responding. Of course they know they were wrong.
They will never say they were. There were no response. They get your money,and even if you win a jackpot they will find a way not to pay.
Dont find out the hard way,stay away. COOLCAT will never change. Not one of these people will not even deposit one cent in any casino,as a result of COOLCATS unfair tacticts to ovoid paying honest depositors.
This casino should be banned from the net. Coolcat Casino?? Wow I am glad I decided to review on line casinos. Cool Cat is one of the most reviewed on here but they are ALL negative.
Anyone have any suggestions on the best online casino to play with? I have not asked why, I don't care anymore. This casino is not a place I plan to visit as I too was denied a no play through coupon code.
I have deleted them from my computer and told them to please quit calling me with their bonuses, especially since I am no longer able to use them.
Here again is the response I got on the no play through coupon bonus. Based on your play we feel you are a knowledgeable player and do not need these bonuses in order to cash out therefore you will not be able to use these type of bonuses but may take the regular ones offered on the website".
If you want your message to have any impact then you should provide a mail address so the casino can contact you. Obviuosly CC is responsive to comments every now and then.
Cool Cat casino cheats and I have deleted them and their affliates Cirrus, VIP Lounge, Prism, Virtual, Slot of Vegas from my computer.
They denied my request for a withdrawal. Cool Cat does not honor promises on coupons. They finally gave me a routing number for my check today. It was the first time I had won anything there.
I wasn't going to ever play there again but I received a coupon so since my check was coming I thought I'd give them another try.
When I tried to cash the coupon it told me to contact customer service. So I did and this is the repley that I received.
OUR CHAT!! Lena: Thanks for confirming the information. Lena: How may I assist you? Lena: Please bear with me for a moment cspope: Ok Lena: I'm sorry, what happens is that management finds that you no longer need the no play no max bonuses in order to win.
Since these type of bonuses are only to enhance playing and to help you win, and since you are winning you do no longer need them. I didn't repley after that I was too mad!!
I think that stinks!! Do not play at cool cat….. First of all they are not licensed, and they are not monitored by any gaming commission.
I found that every declined transaction that i had…. The funds actually came out of my checking account. Especially if you choose the express deposit option….
It might say declined, but the money comes off your debit card! Believe me. I have a whole list of declined transactions right on my bank statement.
I have been complaining about this for days, and they come up with all kinds of excuses!!! Very dangerous place to play…. It says play at your own risk because they are not monitored by a gaming commission.
They are sticking to their guns about the time it takes to process-what's wrong here? It has been approved but the last time i emailed them they said "it takes up to 20 days from the approval date -it has only been 11 days".
Are you kidding me???? Other casinos take a matter of a few days. I certainly will be deleting this casino if they ever do pay me. Hope this gets done before I go to Reno!
Cool Cat Casino is a total fraud when it comes to withdrawals. At best, they are playing the float game with your money by delaying your withdrawal request 30 days or more and changing the rules as they go.
At worst, it is a big Ponzi scheme, using new deposits to pay old withdrawals. I really am starting to believe they don'tg pay at all unless you keep buggng them.
Requested a dollar payout 20th july and it has taken many many days. It staes on there withdrawal page now that payouts take 7 — 10 days from the request date well they denied the payout on the 27th july then they rerequested it just to argue that it was me even though the time of the new request was 24 seconds later.
After many many on line chats to rude support staff I finally spoke to Laura who was very good and helped as much as she could. But still no payment 38 days later.
I emailed Cindy and BAM money in my account the next day. I did threaten them with writting to all payment gateways to lodge a complaint about shonky dealings and they have now closed my account but I have my money and there are a lot of other casions out there to play at.
Obviously they were worried about lodging complaints at the gateways no othere reason to close the account from there end. I have now requested to have all my accounts associated with their sister casnos closed.
DO NOT PLAY THERE. Warning to all. Received check today. Yes it takes a long time over 30 days but Cindy Greco kept me informed of progress.
It is very important to read ALL Terms and conditions before playing any casino. You can't expect unlimited earnings on a free chip! If you are going to use bonus codes read the terms.
I feel secure depositing again with Cool Cat but realize it will take time to get my winnings to me. Well here I am again. It's been over 21 business since my withdrawal was approved and from what I can tell………….
Very frustrating. Again, the customer service has always been very nice to me. However the last time I asked about a status, I was sent directly to the email link.
I have sent an e-mail off to Cindy at Gwages, so we will see what happens. Oh please ABOTELHO. So what you are saying is that only illiterate people must play at this casino.
Compare the complaints for this casino to the other casinos. You're the only one that can do that since you are the only who has played at this casino that can read.
Let us start first with the idea that no one has put a gun to your heads and made you play online casino. Number two LEARN to ask questions about your bonuses!!!!!
If you are not sure ASK questions…. I have been with Cool Cat for many years and I have been mad at them because of my own fault; I did NOT read clearly the bonuses RULES!!!!
In the past their service was not the best, but since they have implemented the VIP program I will not play anywhere else.
For me, Giovanni and Joe from the VIP program deserve nothing but great recommendations. Read the rules and enjoy the casino and quit your complaining, maybe most of you need to learn to READ!!!!
And again I remind you NO ONE PUT A GUN TO YOUR HEADS AND OBLIGED YOU TO GAMBLE!!!! SOME OF YOU MADE POOR CHOICES, LIVE WITH IT, Just do not blame the casino!
Best ARB. I tried to settle this with Cindy and CoolCat Casino, but to no avail. I registered real money account at Cool Cat with no problem whatsoever even though i am not supposed to be able to do that because i am from Croatia.
Several days later i received an email, on my. I supposed something has changed in their policy and went to play.
No messages there to suggest i cannot withdraw and supposedly, you should block those who are not allowed to play, right? But at that time problems occured.
They say I am not allowed to withdraw, hell, that i am not allowed to play even though THEY invited me to play!
Even at the time i exchanged emails with Cindy Greco I was receiving more offers from CoolCat Casino!
One would think that their terms and conditions are outdated since players from Yugoslavia are not allowed to play let me remind you as i reminded them: Yugoslavia does not exist for more then a decade now.
I am just lucky i did not deposit any of my money, since i would not be able to withdraw it even though i would be able to deposit it!
I am sorry i had to write this, but i tried to settle it with them. Never mind they invited you! I do not like when someone takes me for a fool, and CoolCat Casino did just that.
I am still ready to forgive them if they pay what i earned and to never mention CoolCat Casino again.
It is up to them to choose what they wanna be. It is up to them to admit to their flaws and to rectify them so a thing like this never happen again.
CoolCat, i am waiting for my money and am ready to tell everyone not to play with you if that was your choice. The reason that it takes some time to get your money, isn't because these casinos are trying to rip people off….
They actually have good games, and awesome bonuses…you just have to be smart about the bonuses that you use, and stick to the no restriction bonus that doesn't have a playthrough amount, or a max cash out.
The customer service reps can only do so much to get your money to you if you are a player in the US. It takes a while because they have to be creative regarding how they get your money back to you….
So if you want to play, you should play expecting the additional time to get your money…. Those poor customer service people probably get yelled at all day by us spoiled US players that are used to people giving us what we want when we want it.
Anybody who has ever worked in a call center, knows how awesome it is to get yelled at all day. Imagine having a job where you actually get to give people money, instead of trying to take their money……and the people still yell at you and tell you that you are not doing your job right….
Just a thought. We should actually be thankful that there are even online casinos that still accept US players…as there are only a handful now.
I know it is hard to wait for your money, and sometimes a little scary because you aren't sure if you will get it…. It may take a minute, and it may come in split amounts…..
I did. This casino is total scam. I am talking to the live support and they are telling me i cannot withdraw my money, although casino software show everything is ok.
The other reason, according to them, is my country. When i told them it was highly unprofessional, they said i should try and send authentication form to their payouts dept.
I will do that now and post any updates if they come to their professional senses. While I have won at this casino I to was victim of the so called bonus rules.
Now I pay very close attention to what it says and only play the no play through bonus's which helps keep them at bay in excuses.
However no matter what you win , they take forever and many many e-mails to get any winnings at all.
Forget getting it that way, it will always come in split amounts. It stays in the withdrawal mode forever, I guess in hopes that as you do win and make a with drawl , you stop winning anything, so you run out of money and take you wining out.
I guess I am just as dumb as anyone by continuing to play This casino when there are many you do not have to go through this with.
I do like the slots at this casino tho. Well good luck to you and I hope you get your money. I have been waiting since May 9th and I still DO NOT have any of my winnings.
It is always middle of next week and the processor is behind. Are you saying the rest of this blog is lying about their bad experiences I don't think so.
I talk with Damian customer service every day and I do not believe his stories. There used to be a women named Claudia or Cindy and when they took charge you received your money the next day.
Where are they now???? I have been nice and made sure I met all of the requirements and I have deposited alot of money. They can take your money in a instant but when it come time to collect your winnings it takes months.
Come on who are they kidding. They want you to give up on asking for your money and then they can take it. I only want to play fair and enjoy myself.
But that does not happen at Cool Cat Casino!!!!!!!!! I won money and it was exactly 10 days for it to be approved. I got a personal call telling me my check was sent out by fed-ex and verifying the address.
I have never had a problem with customer service. Sometimes you get back what you give out. I am always nice to them and they are in turn nice to me.
I will let you know if the check doesn't come, but I think it will. I ALWAYS check to make sure that I have met all of my playthrough requirements.
They are the only casino at play at and I see no reason to change that. Sorry if you all have had problems, but I haven't yet!?
Good luck! I have playing a Cool Cat for months and am so disappointed with it's customer service. Every time I have felt as though I have won fair and square there is always some loophole.
If you get a free chip, meet th requirements and cash out.. It makes sense to me that after you meet the requirements that cash is yours..
I won over 90, and it was not until I tried to cash out that I was told the code I used didn't allow me to cash out that much.
I never use coupons with that kind of a stipulation and would never have played it that high. I still insist that the bonus did not have that type of rule.
Even the email that I located did not state that and it was for 1st time players…,,,,everybody knows you cannot use a first time player bonus if it is not your first time.
I was then offered a settlement whic was 3 weeks agao and I haven't received that either. Now Cool Cat has placed I think they are anticipating me playing it back and then I get NOTHING!!
All I ask is for clear, concise rules, honesty, no trickery and faster payouts. Why does it take almost a month to get payed whereas that can remove funds from your credit cards in nano minutes.
I don't think I will get paid.. Serious gamblers don't like games that are not featured in the casino. Att: Claudia or CIndy: I was just informed that Quicktender is not accepting withdrawls from any casino's I have three approved withdrawls due to me by June 20th.
What will happen and how will Cool Cat pay out now. By CHeck to me????? Please advise to my e-mail address ASAP.
DO NOT play at this casino. The blackjack games include the standard variants and those with high paying side bets. The following titles are recommended.
One of the coolest aspects of this online casino is that even the existing players get as attractive bonuses as the first time depositors.
Check out the promotions page for what is on offer and also how to claim the bonuses. All offers have a deposit bonus and free spins and are as good as any other on CoolCat Casino.
You will get free spins on a different game each week and this will keep the offer interesting. The details of the 5-level VIP club are given below.
Spirit of the Inca has a unique feature called Boiling Point Jackpots and you should give it a try. Most slot games at CoolCat Casino are from the Realtime Gaming Real Series.
They offer one or two randomly triggered progressive jackpots. These jackpots do not rise to life-changing levels, but hit frequently.
Some recommended titles are Ghost Ship, Coyote Cash and Gemtopia. All wagering is done in U. You can make a deposit in any currency, including Bitcoin, and it will be credited in U.
All withdrawal requests will be reviewed within 7 business days, during which time you can reverse the request.
Payment will be made in 7 to 10 business days after approval. Jacks or Better. Sevens Wild. All American. Bonus Deuces. Bonus Poker. Deuces Wild.
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Otherwise, buy, hard ways, and odds on come bets will be turned off. If the player selects " leave winnings bets up, " then only wins will be returned and the original wager will be re-bet.
However, winning come and don't come bets are always returned. Winnings odds bets on come bets will remain up if there is a new come bet to associate them with.
If the new come bet is less than the winning one, the amount of odds on the table will be the same multiple bet on the odds of the winning bet and the rest returned to the player.
Bets may be taken down by shift-clicking. Put bets and taking down don't pass and don't come bets, that are already on a number, are not allowed.
Even the state-run websites in NJ are not allowed to offer their games as a certified app. One day it may be the same in the US but as of now there is really no sign of change coming soon.
This is not enforced as strongly as some would like, but the legal age of gambling corresponds with the licensing country.
Some casino sites accept players 18 years of age and older, but these are probably a scam as they may not actually pay anyone under Always look for proper certifications and licenses on the websites homepage.
Instead, many offer signup bonuses and other promotions. They will increase these rewards to regularly returning customers and offer VIP bonuses to highrollers.
Special relationships can be achieved with highroller status. Speak to the casino host for more info. All real money casinos that are online offer some monetary incentive based on the amount a player bets, with the most common being the comp point.
They can be exchanged for cash, and unlike bonuses, they have actual value that can be used on the tables as well as the slots.
Comp points add up fast but may not rollover to the next month after 1 year of no use. Usually yes.
Almost every one has both free and real money game modes, which is usually selected while logging-in effectively separating them from each other.
The free mode makes for a great way to practice or to see how much you would have won or lost if you were really betting.
The other mode labeled free is self explanatory. No charges are made while you learn how it works.
Yes, the table dealers or a Live Chat Operator can explain the rules of any game, which can vary from site to site. Email support if your downloaded client fails.
Generally players from every state except Washington, New Jersey, Pennsylvania, New York, and Delaware are allowed to play.
Then find a new real money online casino, or play when traveling to different states or while taking a vacation! Real Money Casinos Online are Going Mobile, but Where is the USA?
It came as no surprise to most online gamblers when Facebook released its first online casino in to the public. The prospect of the venture was being tossed around from well before , we all knew that….Special requirements for wire transfer withdrawals may apply. The smallest allowed withdrawal through Wire Transfer is $ For more information on being paid by wire, please Contact Us: [email protected] Checks involve bank processing expenses and overnight fees. Due to this, the minimum amount is $ CoolCat Casino is the best place to find casino games to play for real money, which is why we offer a variety of popular payment methods to choose from. CoolCat Casino even accepts bitcoin online casino, and all players' information including transactions and activities is encrypted for maximum security. Cool Cat Casino FAQ page online states – *Now that I've made a withdrawal request, how long will it take for me to receive my money? The time to process withdrawals is 2 â€“ 7 business days to be processed* Email From Cool Cat Casino states – Withdrawal requests are typically approved within 7 to 10 business days (It Took 11). Cool Cat Casino is an online casino that is owned and operated by the Virtual Casino Group. The casino is notorious for its lengthy withdrawal process, which is due to the fact the casino group has been victimized by fraudulent players in the past. Because of this, players need to stick to very strict terms and expect to have all wagers looked at closely when playing at Cool Cat Casino. Cool Cat Casino - Pending withdrawals still not approved not processed. Hello this is Jacob weyman again with yet another issue with cool cat casino. I’ll keep this as brief as possible. So on July 15, (07/15/
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